Patient Partners London
Connecting patients worldwide to medical specialists
We provide independent case review and specialist referral coordination
Led by a UK-trained doctor with over two decades of National Health Service (NHS) experience
The Founder
I am a UK-trained medical doctor with over 23 years of clinical experience within the National Health Service. My background includes extensive work across medical and surgical specialties, emergency medicine, intensive care, primary care, and international medical repatriation.
In addition to clinical practice, I am actively involved in medical education. I am a lecturer at the Washington University of Health and Science, where I teach clinical skills, clinical decision-making, communication, and treatment pathways.
I am also the author of Gaps – Mind the Gap: Common Gaps in Medical and Surgical Practice, available on Amazon.
Through Patient Partners London, I apply this experience to support patients in navigating complex medical situations and accessing appropriate specialist care in London.
Dr Riyad Nasrallah
MRCS, MB BCh, MSc, BSc
Registered with the General Medical Council (GMC No. 6074833)
London, United Kingdom
Business Model
Our service is designed to be flexible and patient-centred. We recognise that patients have different needs at different stages of their medical journey.
Each case is reviewed individually, allowing us to provide a tailored approach based on clinical requirements, complexity, and the level of specialist input required.
Our role is to guide patients through complex medical situations and facilitate access to appropriate London-based specialists.
A structured, doctor-led process designed to provide clarity, safety, and access to appropriate specialist care.
How it works
Step 1 – Initial Contact (Free)
Contact us via phone or WhatsApp to discuss your situation and requirements. This initial guidance is provided free of charge.
Please note that your enquiry will be handled directly by a qualified doctor. As all doctors are actively practising clinicians, responses may not always be immediate. If unavailable, please leave a message and we will respond as soon as possible.
Step 2 – Consent & Agreement
If you wish to proceed, please review the legal documents and confirm your agreement by selecting the required consent checkboxes.
Step 3 – Registration & Payment
An initial fee will be agreed based on the nature and complexity of your case.
Some cases require input from a single specialist, while others may involve multiple specialists across different disciplines. Our service and associated fees are adjusted accordingly.
Step 4 – Case Coordination
Following registration, we will guide you through the next steps, including how to securely share your medical reports and imaging.
We provide clinical insight, case review, and coordination of specialist access.
This service is advisory in nature and does not replace direct clinical assessment. Diagnosis and treatment are carried out by the appropriate specialists.
What Makes Us Different
Based in London, a global centre of medical excellence
We are based in London, home to one of the world’s most advanced and respected healthcare systems.
Specialists registered and actively practising in leading hospitals
All specialists involved in patient care are practising doctors working in top UK hospitals and are registered with the General Medical Council (GMC).
Doctor-led service with no administrative barriers
You communicate directly with doctors throughout the process. There are no receptionists, call centres, or administrative intermediaries. This allows for direct clinical understanding and efficient decision-making.
Guided by UK clinical and ethical standards
We follow General Medical Council (GMC) ethical principles and National Institute for Health and Care Excellence (NICE) clinical guidelines to ensure safe and appropriate practice.
Free initial consultation
Your first call or WhatsApp discussion is free of charge and without obligation. If we are able to provide appropriate guidance without further involvement, we will do so at no cost.
Simple, structured process
We have designed a clear and easy-to-follow one-page system:
• Contact us via phone or WhatsApp
• A doctor will review your case and provide initial guidance
• If you wish to proceed, you review and accept the consent terms
• You complete secure payment of the agreed fee
• We coordinate the next steps and specialist access
Care-led, not sales-driven
We are practising doctors first and foremost. Our focus is patient care, clarity, and safety rather than commercial sales. Fees are applied to ensure the service remains sustainable and accessible while maintaining high professional standards.
Flexible and patient-centred model
Each case is assessed individually, allowing us to tailor support based on clinical need, complexity, and patient circumstances.
London-based with global reach
While we are based in London, we support patients internationally and facilitate access to specialist care across borders when appropriate.
Consents & Agreements
By proceeding with payment, you confirm that you have read, understood, and agreed to all of the Consents & Agreements listed below.
GDPR Consent
I provide explicit consent to the processing of my personal and medical data in accordance with the GDPR Policy, for the purpose of delivering this service.
Privacy Policy
I confirm that I have read, understood, and agree to the Privacy Policy.
Medical Disclaimer
I understand that this service provides medical case review and referral coordination only. It does not provide diagnosis, treatment, or emergency care, and does not replace consultation with a doctor or emergency services.
Terms & Conditions
I confirm that I have read, understood, and agree to the Terms and Conditions of this service.
Cancellation & Refund Policy
Link to Cancellation & Refund Policy
I understand and agree that fees are non-refundable once the case review process has commenced, as outlined in the Cancellation & Refund Policy.